Responsibilities and limitations

Use this page to decide who answers which contractor questions during 1099 season, and to check whether Wingspan's filing service covers your situation before you rely on it.

This isn't tax or legal advice. For complex scenarios, several jurisdictions, or specialized reporting, consult a qualified tax professional or legal advisor.

Who supports what

Wingspan support	Your team
Contractors who have a Wingspan account and can sign in	Contractors who haven't created or can't access a Wingspan account
Technical and platform help: account access, troubleshooting, navigation	Questions about your policies, payments, and workflows
General 1099 information and finding documents in Wingspan	Reviewing and submitting corrections to issued 1099s

Definitions:

An authenticated user is a contractor who has created a Wingspan account and can sign in to the Wingspan portal.
An unauthenticated user is a contractor who hasn't created a Wingspan account or can't access it.
A contractor is an individual or entity set up to receive payments from you through Wingspan. For 1099 filing, it's anyone set to receive a 1099-NEC or 1099-MISC (Box 6) from you through Wingspan.

What Wingspan support handles

Topic	Help provided	Example questions
Account creation and sign-in	Sign-up, password resets, two-factor troubleshooting, and technical problems in the portal	"I can't sign in to my Wingspan account." "How do I reset my 2FA?"
Email and notifications	Resending invitations and making sure contractors receive required messages, including checking spam	"I didn't get an invitation email. Can you resend it?"
Profile and W-9 updates	Guiding contractors through updating name, address, and contact details, and submitting digital W-9s	"How do I update my mailing address?" "Where do I edit my W-9?"
Downloading tax forms	Finding and downloading 1099s in Wingspan	"How do I download my 1099?"
Delivery preferences	Switching between electronic and mailed delivery	"How do I get my 1099 electronically?" "I want a paper copy."
General 1099 education	What a 1099 is, why it matters, and key dates	"What is a 1099 used for?" "When will my 1099 be available?"
Correction requests	Walking contractors through submitting a request, and outlining timelines	"There's an error on my 1099. How do I request a correction?"
Privacy and security	Explaining how Wingspan stores and protects personal information	"Is it safe to give Wingspan my Social Security number?"

Wingspan support can help with account access, navigation, technical errors on the Wingspan website, and using Wingspan features.

What your team handles

Topic	Help provided	Example questions
Identity verification problems	Helping contractors who can't verify their identity, and confirming details on file	"I can't verify my identity on Wingspan." "My information doesn't match."
Invitations and contact details	Updating contact details in your records and resending invitations	"Can you update my email address on file?"
Payment details and discrepancies	Payment breakdowns and differences between expected and reported earnings	"Why is my 1099 amount different from what I expected?"
No 1099 issued	Explaining eligibility, such as earnings below the threshold or exempt classifications	"Why didn't I get a 1099 this year?"
Processing corrections	Reviewing, approving, and starting corrections	"What's the status of my correction request?"
Reissuing forms	Prior-year forms, and resending to a new address or by another method	"Can you resend my 1099 to my new address?"
Tax guidance	Your organization's guidance on deductions, obligations, and reporting	"Can I deduct expenses for work I did for you?"
Contractors who won't or can't use Wingspan	Providing another way to get the form, such as a mailed copy	"I don't want to use Wingspan. How else can I get my 1099?"
Relocation and state questions	How a move affects reporting, and state guidance	"I moved this year. Does that change my tax form?"
Last four digits of the TIN	Sharing partial TIN information securely so a contractor can verify their account	"I don't remember my TIN. Can you give me the last four digits?"

If a contractor can't authenticate, check the information on file (name, email, TIN) and give them the correct details, or update your records. If a contractor refuses to use Wingspan, you're responsible for providing another way to receive their 1099, such as a mailed copy.

You're responsible for reviewing and processing contractor correction requests. Wingspan runs the correction process in the platform but can't make changes without your approval.

Working together

Set up a clear escalation path for issues that need both Wingspan and your team, and share information securely.
Never send full TINs, Social Security numbers, or other sensitive data by email or other unsecured channels. Follow the data protection laws that apply to you, such as GDPR and CCPA.
Wingspan support is mainly in English. Contractors who need other languages may need help from your team.
Wingspan can't email 1099 PDFs. Contractors open forms in the portal or request a mailed copy.

What Wingspan doesn't support

Wingspan's filing service supports U.S. 1099-NEC forms, U.S. 1099-MISC forms for Box 6 (medical and health care payments) only, and Canadian T4A forms.

U.S. form coverage

Other 1099 form types
Form 1042 for payments to foreign persons
Trust filings
Combined entity reporting or consolidated 1099 forms, even with supporting IRS statements
Revenue Procedure 99-50 statements

Geography and entities

Payers must have a U.S. address and an EIN.
1099 forms are mailed only to U.S. addresses.
Multi-state filings aren't supported.
Mid-year entity changes can't be processed automatically. When payments must be split across two entities in the same year, a correction is needed. See Update and split tax forms.

U.S. state filing

State filings are supported for the 50 U.S. states and Washington, D.C. Territory filings, such as Puerto Rico and Guam, must be handled outside Wingspan.
Wingspan files only with the single state selected for the form.
Wingspan doesn't evaluate state income thresholds, transaction counts, address requirements, payer or payee residency, or work location.
Forms with non-zero state withholding must be filed separately.
A single 1099 can't have more than one state filing.

See State filing.

Tax IDs and withholding

Social Security numbers (SSN) and Employer Identification Numbers (EIN) are accepted.
Individual Taxpayer Identification Numbers (ITIN) aren't supported.
Backup withholding isn't supported.
Federal and state withholding amounts must be zero.

Special circumstances

Legal services filings need specialized handling outside Wingspan, including filings for law firms even if they're incorporated.
Complex payment structures beyond standard contractor arrangements aren't supported.
Agricultural and fishing payments need specialized reporting that Wingspan doesn't provide.
Wingspan can't help with IRS CP2100 or CP2100A notices about name and TIN mismatches. Wingspan isn't a tax advisor and can't advise you on responding to these notices or on the B-Notice process that may follow.

Canadian filing

Only T4A forms are supported. T4A-NR forms for non-resident payments aren't.
T4A forms are mailed only to Canadian addresses.
Only basic income reporting (Box 048) is supported. See Canadian T4A filing.

International contractors

Tax filing covers U.S. and Canadian contractors only. Wingspan doesn't support tax filing for other countries, or reporting of other foreign-sourced income.
Wingspan doesn't calculate or withhold taxes for other jurisdictions, handle VAT, GST, or country-specific requirements, advise on tax residency across countries, support tax treaty applications, assess permanent establishment risk, calculate tax equalization or protection, manage international labor law compliance (including work permits and visas), or handle social security totalization agreements.
W-8BEN forms are supported for individuals only. Wingspan collects some W-8BEN fields, but the W-8BEN can't be downloaded as a PDF.
W-8BEN-E forms for entities aren't supported.
Special circumstances, reduced withholding rates, and W-8 exceptions or withholdings aren't supported.
FATCA compliance services aren't offered.
Mailing is limited to the United States, and to Canada for T4A forms.

If your needs go beyond this

For complex or unusual scenarios, work with a qualified tax professional. For state or provincial questions, contact the local tax agency.